Maybe I am slowly becoming the grumpy old man. As I have gotten older, I have become more vocal about everything, like stores that offer poor customer service, restaurants that serve cold food and even drivers who are texting while the light is green. Moreover, when it comes to work, there are things that I encounter on a daily basis that are causing me to speak up too. I am constantly seeing the design of senior living communities not meet the needs of the community staff or residents. These design ISSUES not only affect the functionality of the community, but also the satisfaction level of the residents. Like a puzzle, these issues arise because there is a key piece missing in the design process, an operational component.Read More
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